Can I book direct?
Yes, please call 01963440002 or email email@example.com to make an enquiry. We are also have an online booking system available via the link below:
Can I bring my dog?
Yes, we accept well-behaved pets as long as they are kept on a lead at all times and exercised off the park as we do not have a dog walk on site. Our nearest dog walk is 50 metres away. There is a Council dog bin at the bottom of our drive.
I have a different pet, can I bring that too?
Yes! We have had cats, ferrets, rabbits, lovebirds and many other animals visit us.
Do you take children/infants/babies?
We are an adult only park and can only take patrons over the age of 18. Please note, this also applies to our holiday lodges for hire. If you do invite guests on to site, please note that these will also need to be over the age of 18.
Do you have serviced touring pitches?
Yes, we have installed 10 new serviced touring pitches which are suitable for caravans, motorhomes, campervans, Fifth Wheels and RVs.
What is a serviced touring pitch?
Our serviced touring pitches are on hardstandings, with complimentary 16 amp electric hook-up. You will have access to a water standpipe directly next to your pitch, a waste water drain behind your pitch and access to a Chemical Disposal point nearby.
Are the gates locked at night?
Yes, we lock our gates at 10.00pm and re-open at 8.00am. If you would like to leave early, please let us know and we will give you the combination padlock number. There is a side gate for pedestrians.
Do you operate quiet hours?
Yes, we ask that all guests please keep noise to a minimum after 10:00 pm and until 8:00 am for the benefit of other guests. If there is a problem with other guests making noise during these hours, please inform us and we will do our best to resolve the situation.
Is there a shop on site?
Please note, our spares shop is operated online. Please do let us know by email, telephone or in person if you wish to purchase any camping spares or accessories. There is a 24 hour Londis shop and off-licence less than 400 yards from our Park along the High Street pavement.
Do you have gas for sale?
Yes, we stock a selection of small cylinders for various camping appliances. Calor Gas can be bought from our local garage, 400 yards away.
Do you take credit or debit cards?
We can only take payment by cash or cheque on site, or by BACS transfer. If you book your own accommodation with us via our online booking system, this does accept card payments.
Is there a limit on motorhome size? We have designated RV hardstandings for units up to 40', including those towing another vehicle. We also accept fifth wheels. We have a wide entrance road.
Do you have grey and black water waste facilities? Yes, we have a chemical disposal point for cassettes and porta pottis and upon request we can provide facilities for dumping both grey and black water in to designated drains.
Are showers included in the pitch fee? Yes.
Do you have accessible facilities? Yes. We have a separate suite for wheelchair users and the mobility impaired with room for carers. This can also be accessed by small mobility scooters. Please let us know when you book and we will allocate the key to you and park you as close as possible to our shower block for easy access. Our Blackforest Lodge is also fully adapted for wheelchair users. For more information please view our Accessibility Guide.
When can I arrive? We request that customers arrive after 2.00pm and vacate their pitch by 11.00am on their day of departure.
To arrive from 9:00am, we will charge £10.00. To arrive from 11:00am, we will charge £5.00. This is to prevent pitches from being blocked the night before.
To depart by 2:00pm, we will charge £5.00. To depart by 6:00pm, we will charge £10.00. This is to enable us to let the pitch the following day.
Do you have recycling facilities? Yes, we request that all customers recycle on our Park. We even recycle bread for our birds on the bird tables!
Do you have electric hooks-ups? Yes. These are all 16 amp and the cost is included in the pitch fee. We require you to bring your own cable.
Do you have dishwashing facilities? Yes. These are in a dedicated room in our shower block.
Can we have visitors? We charge £5.00 per person for adult visitors (over 18). If your guests are visiting by car, please let us know so that we can organise parking for a vehicle. This may not be next to your unit. Four adults will be able to visit per pitch at one time, to ensure that there are sufficient facilities for all of our on-site guests. If you would like to meet guests off site, we can recommend many great pubs and restaurants nearby. We do not permit children as visitors on our adult only park, as your fellow holiday-makers have booked for an adult only holiday.
Do you accept stag and hen parties or large single sex groups? No. We promote a peaceful and relaxing retreat for our customers.
Do you have static caravans? No, however we do have a Blackforest Lodge and a Tingdene Lodge which are both available for hire all year round. Both sleep up to four adults.
Do you have washing facilities? Yes. We have a washing machine and tumble dryer and these are operated using a token system which can be purchased from Reception. Washing lines are not permitted under our Site Licence. Please note our washing facilities are open upon request only until further notice. There is a launderette facility a mile away in Queen Camel for public use.
Do you provide WiFi? Yes, we have free WiFi on site. Please be considerate of other customers and avoid using this for streaming services.
Where can we eat? Please see our attractions page for places to eat and visit.
Do you allow BBQs? Yes, as long as they are raised off the grass. We can provide bricks for elevation. We do not permit open fires or fire pits.
Do you provide storage? We can do short-term storage upon request.
Can we live on your touring park? No. The maximum permitted length of stay is six weeks upon payment of our standard charges. We can offer long-term rentals in our holiday lodges.
Do you do storage? We do offer limited winter storage on site.
Are you served by public transport? Yes. South West Coaches operate a frequent bus service connecting with Yeovil town centre and Shepton Mallet. This bus service also connects to Castle Cary railway station which is 5 miles away from us. The bus stop is 100 yards away from our entrance.
Where can I exercise my dog? We have many dog walks nearby and as dog owners ourselves, we can recommend many routes. We have maps in our Reception and a page dedicated to this on our website. Please do not exercise your dog on other pitches or on our tenting area.
Do you provide picnic tables? Yes, we have picnic tables in our camping area. Please note, these are first come, first served for use. We would kindly request that picnic tables are not moved from their designated spots.
Do you offer discounts? We give a generous discount to solo campers. We also run discounts from time to time, which will be announced on our Facebook and Twitter pages. Make sure to follow us on social media for more information!
Where can we visit? Amongst the most popular of local attractions are the Fleet Air Arm Museum at Yeovilton and Haynes International Motor Museum at Sparkford. Both hold regular events, with one of the most popular being the RNAS Yeovilton Air Day. Customers also regularly visit King Arthur's Camelot at South Cadbury. For more ideas, please visit our local attractions page.
Please note our facilities may be limited due to Covid-19 restrictions. Please contact us for any specific enquiries regarding facilities and access.
TERMS AND CONDITIONS
Long Hazel Park is an Adult Only holiday touring and lodge park. All bookings must be for customers over the age of 18 years. We are open all year. Bookings must not be for more than 42 consecutive nights.
For bookings made at least 10 days or more before your arrival date we ask for a 50% non- refundable part-payment with the balance payable 10 days before your arrival date. All other bookings made within 10 days of your arrival date must be paid in full on booking. For any bookings made for one night only, full 100% payment will be required in advance. Pitches are allocated by us; we are unable to guarantee any specific pitch.
A booking constitutes a legally binding contract. Once your booking is confirmed you are responsible for the total sum due on the booking confirmation document. Only those people on your booking can access the Park or occupy your pitch. Anyone not named on your booking will not be allowed to stay and will be asked to leave the Park and no refund or compensation will be given. If you are booking on behalf of others they will be jointly and severally liable to pay the pitch fees for the booking. Please make sure that you inform us at the time of booking who will be staying in your unit.
Your booking is for self-catering holiday touring park accommodation in the UK. We are not obliged to make any refunds if you cancel your holiday booking for any reason when it is not our fault and the accommodation is made available for you. Please note, we are unable to make refunds within 12 weeks of arrival date. If you need to cancel or amend your booking, please give as much notice as possible so that someone else has the chance to book.
You should protect your booking from unforeseen circumstances by taking out holiday insurance to cover cancellation or loss that you may incur due to your cancellation. If you cancel and we manage to re-let your pitch, a refund, equivalent to the same amount which we let your pitch for less any re-advertising costs, last-minute discounts and administration charges will be made. Such payment to be made after conclusion of any occupation of the re-let pitch by a substituted guest(s) for the dates and times you originally booked. If we do not manage to re-let the dates we are entitled to keep the non-refundable part-payment or the full amount paid, less any costs that we would not incur such as cleaning and utility bills.
Once you have booked we will make your pitch available to you and it is your responsibility to get to your accommodation. If we cannot honour your accommodation because it is entirely our fault you will be entitled to a full refund. We cannot be held responsible for refunds in the event of a force majeure or events or occurances or activities outside of our Park boundaries. We do not give refunds for inclement weather, late arrivals or early departures.
ARRIVALS AND DEPARTURES Our standard arrival time is from 2:00 pm. Arrivals between 9:00am and 11:00am will be charged £10.00. Arivals between 11:00 am and 2:00 pm will be charged £5.00. Our departure time is before 11:00 am.
Our standard departure time 11:00 am. Departures between 11:00 am and 2:00 pm will be charged £5.00. Departures between 2:00 pm and 6:00 pm will be charged £10.00.
You agree that if you arrive early or stay late without including this in your booking we can take payment from your card or you have the option to pay the extra in cash. If you are arriving later than planned, please notify the Park as soon as possible.
BOOKING CHANGES Booking changes will be subject to an admin fee of 10% of your total booking, with a minimum of £5.00. Please note, we can only change your booking once. Changes in bookings must be taken within one calendar year, subject to increased pitch fees.
DAY VISITORS Please tell us in advance if you plan to invite guests onto our Park which is private land for which a visitor fee is payable upon booking. For unexpected guests you can either pay by cash or card on the day. Each visitor charge is £5.00 per person whether on foot or in a vehicle. Maximum number of visitors is 4 per pitch. Cars to be parked where directed.
AWNINGS All awnings must be placed on gravel unless otherwise agreed beforehand with the Management. Only a caravan or a motorhome or a campervan with awning and a car is normally allowed on the pitch. If you have not booked to put up an awning and you decide to do so after arrival, you must ask permission; prepare to move pitches and pay the additional cost. If you have booked a pitch with an awning and you decide to take it down before the end of your stay, no refund will be given. This is because you have been allocated a larger pitch to accommodate your awning.
TENTS Where possible, tents will be pitched on grass. Any tent booking for longer than four nights or for inclement weather will be pitched on gravel at the discretion of the park owners.
ELECTRIC SUPPLY The use of household domestic appliances in your touring unit is strictly forbidden. Only low wattage appliances are permitted. One x 16 amp hook-up socket per touring unit is allowed. No splitters are permitted. We reserve the right to disconnect any additional cables serving the same unit.
ELECTRIC VEHICLE CHARGING Please note we do not currently have a facility to charge electric or hybrid cars. You are not permitted to charge your car using the Park electricity as the infrastructure will be damaged, for which you will be liable and your stay terminated. Please note we do not currently have a facility to charge electric or hybrid cars.
DOGS A maximum of four dogs are permitted per touring booking. Dogs and cross breeds listed in the Dangerous Dog Act are not permitted. Dogs must be exercised off site at all times. There is a public footpath immediately to the side of our Park and another immediately across the road from the Park entrance. There are no dog walks on the Park. There are no dog bins on the Park. You must not walk your dogs on the central lawned area of the Park as this is reserved for tents. Dogs must be kept on a short lead at all times. All dogs must wear a dog collar with an identity tag indicating name and address. Should the dog foul the holiday park, it is the responsibility of the dog owner to clean it up and deposit all dog fouling in the Council bin opposite our Park entrance and not in our recycling bins. With the exception of guide dogs, owners must not take their dogs in to our Reception or Shower and Toilet Block. We reserve the right to require an owner to remove their dog, or other pet, from the Park if it is considered by the Management to constitute a persistent nuisance or danger to other guests staying on site. Pets should never be left unattended in touring units, vehicles and tents. If you bring a cat or other pets please deposit all litter in the Council bin opposite our Park entrance.
NOISE LEVELS Quiet hours must be respected between 10:00 pm and 8:00 am. Radio, music, televisions and voices must be kept at a low volume. Car doors and boots must be closed quietly. General disturbance/noise/excessive drinking will not be tolerated.
CAMPFIRES & BBQS Charcoal or gas BBQs may be used but must be extinguished after cooking. Please ask us for bricks to support charcoal disposable BBQs to avoid burning our grass. We provide a disposal bin for ash and used disposable BBQs. No fire pits or open fires are permitted on the Park.
DRONES Drones, air weapons, firearms, fireworks, crossbows, quad bikes, segways, hoverboards and similar are not permitted on the Park.
GROUP BOOKING Please note we do not accept bookings from party groups including hen and stag parties.
VEHICLE ACCESS We ask you to observe the speed limits, parking and traffic regulations on our Park. The Road Traffic Act applies to our Park. For touring units and tents car parking is either on the pitch or in a designated parking area close by. Vehicles are brought on to the Park at your risk and we are not responsible for loss or damage to these except where it is caused by our negligence or fault. Commercial or working vehicles are not allowed on the Park.
TOWING CARS AND TRAILERS If you are towing a car or trailer, please advise us in advance.
SMOKING AND VAPING It is against the law to smoke or vape in our Reception or Shower and Toilet Block facilities.
WASTE We request that you recycle your waste using our bins provided. If you prefer not to recycle please dispose of your mixed waste off site. We are unable to accept items such us spoilt tents, failed inflatable mattresses, car parts, broken items, clothes or shoes and can direct you to our local recycling centres to dispose of these.
The Management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. Whilst every effort is made to comply with the information given, we reserve the right to alter, amend, cancel or postpone any published on site events or amenities shown at our discretion. You are responsible for your personal possessions on our Park and we do not accept any responsibility for any loss or damage to these. If you leave personal possessions behind at the end of your holiday we will endeavour to return them at your expense but we do not accept responsibility for them. We will not accept responsibility for any loss or damage to personal property or for personal injury.
In the event of a complaint, please contact the Park Owners immediately by telephone on 01963 440002 or email firstname.lastname@example.org. Complaints which are not brought to the Management's attention during your stay cannot be dealt with once you have left the site.
General Cancellation policy We are an Adult Only holiday venue and we are unable to accept bookings from or allow entry to our Park to persons who are under the age of 18 years. As your booking is for self-catering holiday touring park accommodation in the UK we are not obliged to make any refunds if you cancel your holiday booking for any reason when it is not our fault and the accommodation is made available for you. Please note, we are unable to make refunds within 12 weeks of arrival date. If you are unable to take this holiday, please inform the site as soon as possible by cancelling your booking. Alternatively, and for any amendments, please contact the Park on 01963 440002 or email email@example.com. If you need to cancel or amend your booking, please give as much notice as possible so that someone else has the chance to book. Our guests should protect their booking from unforeseen circumstances by taking out holiday insurance to cover cancellation or loss that you may incur due to your cancellation. If you cancel and we manage to re-let your pitch, a refund, equivalent to the same amount which we let your pitch for less any re-advertising costs, last-minute discounts and administration charges will be made. Such payment to be made after conclusion of any occupation of the re-let pitch by a substituted guest(s) for the dates and times you originally booked. If we do not manage to re-let the dates we are entitled to keep the non-refundable deposit or the full amount paid, less any costs that we would not incur such as cleaning and utility bills. Once you have booked we will make your pitch available to you and it is your responsibility to get to your accommodation and to take out insurance to protect your booking. If we cannot offer you accommodation because it is entirely our fault you will be entitled to a full refund. We cannot be held responsible for refunds in the event of a force majeure, cancellation of external events or noise. There are no refunds or discounts for inclement weather, late arrivals or early departures. If you need to cancel or amend your booking, please give as much notice as possible so that someone else has the chance to book.
UPDATED 17 OCTOBER 2023