LONG HAZEL PARK
Adult Only Touring Caravan Park & Camping
Sparkford Somerset
01963440002
longhazelpark@hotmail.com
OPEN ALL YEAR
ANY QUESTIONS?
Can I book direct?
Yes, please call 01963440002 or email longhazelpark@hotmail.com to make an enquiry. We are also have an online booking system available via the link below:
Can I bring my dog?
Yes, we accept well-behaved pets as long as they are kept on a lead at all times and exercised off the park as we do not have a dog walk on site. Our nearest dog walk is 50 metres away. There is a Council dog bin at the bottom of our drive.
I have a different pet, can I bring that too?
Yes! We have had cats, ferrets, rabbits, lovebirds and many other animals visit us.
Do you take children/infants/babies?
We are an adult only park and can only take patrons over the age of 18. We do not accept children, infants or babies, even for one night, as our customers book for an adult only holiday. Please note, this also applies to our holiday lodges for hire. If you do invite guests on to site, please note that these will also need to be over the age of 18. There is a pub 100 yards away which you may use to meet friends and family.
Do you have serviced touring pitches?
Yes, we have installed fully serviced touring pitches which are suitable for caravans, motorhomes, campervans, Fifth Wheels and RVs.
What is a serviced touring pitch?
Our serviced touring pitches are on hardstandings, with complimentary 16 amp electric hook-up. You will have access to a water standpipe directly next to your pitch, a waste water drain behind your pitch and access to a Chemical Disposal point nearby.
Are the gates locked at night?
Yes, we lock our gates at 10.00pm and re-open at 8.00am. If you would like to leave early, please let us know and we will give you the combination padlock number. There is a side gate for pedestrians.
Do you operate quiet hours?
Yes, we ask that all guests please keep noise to a minimum after 10:00 pm and until 8:00 am for the benefit of other guests. If there is a problem with other guests making noise during these hours, please inform us and we will do our best to resolve the situation.
Is there a shop on site?
There is a 24 hour Londis shop and off-licence less than 400 yards from our Park along the High Street pavement.
Do you have gas for sale?
Yes, we stock a selection of small cylinders for various camping appliances. Calor Gas can be bought from our local garage, 400 yards away.
Do you take credit or debit cards?
We can only take payment by cash or cheque on site, or by BACS transfer. If you book your own accommodation with us via our online booking system, this does accept card payments.
Is there a limit on motorhome size? We have designated RV hardstandings for units up to 40', including those towing another vehicle. We also accept fifth wheels. We have a wide entrance road.
Do you have water standpipes? Yes, all of our water standpipes provide drinking water unless otherwise signposted. Our fully serviced pitches have use of their own standpipes. Unless booked, please do not use standpipes on other pitches and instead, use the marked communal standpipes. Please note, we do not permit water splitters to be added to standpipes and these will be removed.
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Do you have grey and black water waste facilities? Yes, we have a chemical disposal point for cassettes and porta pottis and upon request we can provide facilities for dumping both grey and black water in to designated drains. Our fully serviced pitches come with grey water drains as standard on your pitch, with many having black water drains too.
Are showers included in the pitch fee? Yes.
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Do you have accessible facilities? Yes. We have a separate suite for wheelchair users and the mobility impaired with room for carers. This can also be accessed by small mobility scooters. Please let us know when you book and we will allocate the key to you and park you as close as possible to our shower block for easy access. Our Blackforest Lodge and Maple Tree Lodge are also fully adapted for wheelchair users. For more information please view our Accessibility Guide. We reserve the right to ask for proof of a Blue Badge to stop misuse of our accessible facilities.
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When can I arrive? We request that customers arrive after 2.00pm and vacate their pitch by 11.00am on their day of departure.
To arrive from 9:00am, we will charge £10.00. To arrive from 11:00am, we will charge £5.00. This is to prevent pitches from being blocked the night before.
To depart by 2:00pm, we will charge £5.00. To depart by 6:00pm, we will charge £10.00. This is to enable us to let the pitch the following day.
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Do you have recycling facilities? Yes, we request that all customers recycle on our Park. We even recycle bread for our birds on the bird tables!
Do you have electric hooks-ups? Yes. These are all 16 amp and the cost is included in the pitch fee. We require you to bring your own cable.
Can I charge my electric vehicle (EV)? Yes, we have EV charging points available for our guests.
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Do you have dishwashing facilities? Yes. These are in a dedicated room in our shower block.
Can we have visitors? We charge £5.00 per person for adult visitors (over 18). If your guests are visiting by car, please let us know so that we can organise parking for a vehicle. This may not be next to your unit. Four adults will be able to visit per pitch at one time, to ensure that there are sufficient facilities for all of our on-site guests. If you would like to meet guests off site, we can recommend many great pubs and restaurants nearby. We do not permit children as visitors on our adult only park, as your fellow holiday-makers have booked for an adult only holiday.
Do you accept stag and hen parties or large single sex groups? No. We promote a peaceful and relaxing retreat for our customers.
Do you have static caravans? No, however we do have our Blackforest Lodge and Maple Tree Lodge which are both available for hire all year round. Both sleep up to four adults.
Do you have washing facilities? Yes. We have a washing machine and tumble dryer and these are operated using a token system which can be purchased from Reception. Washing lines are not permitted under our Site Licence. Portable washing machines and tumble driers are not permitted for use on our premises. Please request use of washing facilities on site. There is a launderette facility a mile away in Queen Camel for public use.
Do you provide WiFi? Yes, we have free WiFi on site. Please be considerate of other customers and avoid using this for streaming services.
Where can we eat? Please see our attractions page for places to eat and visit.
Do you allow BBQs? Yes, as long as they are raised off the grass. We can provide bricks for elevation. We do not permit open fires or fire pits.
Do you provide storage? We can do short-term storage upon request.
Can we live on your touring park? No. The maximum permitted length of stay is six weeks upon payment of our standard charges. We can offer long-term rentals in our holiday lodges.
Are you served by public transport? Yes. South West Coaches operate a frequent bus service connecting with Yeovil town centre and Shepton Mallet. This bus service also connects to Castle Cary railway station which is 5 miles away from us. The bus stop is 100 yards away from our entrance. Our bus routes are listed here.
Where can I exercise my dog? We have many dog walks nearby and as dog owners ourselves, we can recommend many routes. We have maps in our Reception and a page dedicated to this on our website. Please do not exercise your dog on other pitches or on our tenting area. Repeat offenders will be asked to leave our park and no refunds will be issued.
Do you provide picnic tables? Yes, we have picnic tables in our camping area. Please note, these are first come, first served for use. We would kindly request that picnic tables are not moved from their designated spots.
Do you offer discounts? We give a generous discount to solo campers. We also run discounts from time to time, which will be announced on our Facebook and Twitter pages. Make sure to follow us on social media for more information!
Where can we visit? Amongst the most popular of local attractions are the Fleet Air Arm Museum at Yeovilton and Haynes Motor Museum at Sparkford. Customers also regularly visit King Arthur's Camelot at South Cadbury. For more ideas, please visit our local attractions page.
TERMS & CONDITIONS
Long Hazel Park is an Adult Only holiday touring and lodge park. Everyone staying at or visiting the Park must be aged 18 or over. We are open all year. Please bring ID with you as you may be asked to provide this on arrival or during your stay.
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Bookings must not be for more than 42 consecutive nights. For bookings made more than 30 days before your arrival date, we ask for a 50% non-refundable part-payment, with the balance payable 30 days before your arrival date. Bookings made within 30 days of your arrival date must be paid in full on booking. Bookings for two nights or less require full 100% payment in advance. Pitches are allocated by us and we are unable to guarantee any specific pitch.
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A booking constitutes a legally binding contract. Once your booking is confirmed, you are responsible for the total sum due on the booking confirmation document. Only those people named on your booking can access the Park or occupy your pitch. Anyone not named on your booking will not be permitted to stay and may be asked to leave the Park, with no refund or compensation given. If you are booking on behalf of others, they will be jointly and severally liable to pay the pitch fees for the booking. Please make sure you tell us at the time of booking who will be staying in your unit.
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Your booking is for self-catering holiday touring park accommodation in the UK. We are not obliged to make any refund if you cancel your holiday for any reason which is not our fault and the accommodation has been made available to you. We are unable to make refunds within 12 weeks of your arrival date. If you need to cancel or amend your booking, please give us as much notice as possible so that someone else has the opportunity to book.
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We strongly recommend taking out suitable holiday insurance to cover cancellation or other losses arising from unforeseen circumstances. If you cancel and we successfully re-let your pitch for all or part of the dates you originally booked, we will refund an amount equivalent to the amount received for the re-let, less any last-minute discounts, reasonable administration or re-advertising costs and any other costs incurred as a result of re-letting. Any refund will be made after the re-let has been completed. If we are unable to re-let the dates, we are entitled to retain the non-refundable part-payment or the full amount paid, less any costs which we would not have incurred, such as cleaning or utility costs.
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Once you have booked, we will make your pitch available to you and it is your responsibility to get to your accommodation. No refunds will be made for late arrival, early departure, inclement weather or inability to travel. If we cannot honour your accommodation because it is entirely our fault, you will be entitled to a full refund. We cannot accept responsibility for circumstances beyond our reasonable control which prevent or materially affect the operation of the Park, or for events, activities or occurrences outside the Park boundaries. In exceptional circumstances, such as bereavement or inability to travel through ill health, for which we may require written proof, we may, at our discretion, allow a postponement or refund less any applicable administration costs and costs of re-letting the pitch.
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Our standard arrival time is from 2:00pm. Arrivals between 9:00am and 11:00am will be charged £10.00 and arrivals between 11:00am and 2:00pm will be charged £5.00. Our standard departure time is before 11:00am. Departures between 11:00am and 2:00pm will be charged £5.00 and departures between 2:00pm and 6:00pm will be charged £10.00. If you arrive early or stay late without including this in your booking, we reserve the right to take payment from your card or you may pay the additional charge in cash. If you are arriving later than planned, please notify the Park as soon as possible.
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Booking changes will be subject to an administration fee of 20% of the total booking value, with a minimum charge of £10.00, plus any applicable card charges. We can only change your booking once. Any changes must be made within one calendar year of the original booking, are subject to availability and may be subject to increased pitch fees.
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Please tell us in advance if you plan to invite visitors onto our Park, which is private land and for which a visitor fee is payable. All visitors must be aged 18 or over. For unexpected visitors, you can pay by cash or card on the day. The visitor charge is £5.00 per person, whether arriving on foot or in a vehicle, with a maximum of four visitors per pitch. Visitor vehicles must be parked where directed.
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Only one touring unit is permitted per pitch. A caravan pitch normally includes one car. A car accompanying a motorhome or campervan is subject to an additional vehicle charge. All awnings must be placed on gravel unless otherwise agreed with Management. If you have not booked an awning and decide to put one up after arrival, you must ask permission and may be required to move pitch and pay the additional charge. If you have booked a pitch with an awning and decide to remove it before the end of your stay, no refund will be given, as you have been allocated a larger pitch to accommodate the awning.
Tents booked for up to 4 nights will normally be pitched on grass, subject to ground conditions. All tent bookings for more than 4 nights will be pitched on gravel. During periods of inclement weather, the Park Owners reserve the right to pitch tents on gravel regardless of the length of stay.
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The use of household domestic appliances in your touring unit or on your pitch is strictly prohibited. This includes washing machines, tumble dryers and electric vehicle chargers. Only low-wattage camping or touring appliances are permitted. One 16-amp hook-up connection per touring unit is allowed and no splitters are permitted. We reserve the right to disconnect any additional or unauthorised cables serving the same unit.
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Electric and hybrid vehicles must only be charged using the designated EV charging points. Charging your vehicle from the Park electricity supply or your pitch hook-up is strictly prohibited. Unauthorised charging may cause damage to the Park's electrical infrastructure, for which you will be liable, and may result in termination of your stay. EV charging is charged separately via the charging app and is not included in your pitch fee. Cables are not supplied. There are two 22kW Type 2 charging sockets for touring guests and two 7.5kW Type 2 charging sockets within the lodge development for lodge guests.
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A maximum of 4 dogs are permitted per touring booking. Dogs prohibited under the Dangerous Dogs Act 1991 (as amended) are not permitted. Dogs must be exercised off site at all times; there are no dog walks or dog bins on the Park. There is a public footpath immediately alongside the Park and another immediately opposite the Park entrance. Dogs must not be walked on the central lawned area, which is reserved for tents, and must be kept on a short lead at all times. All dogs must wear a collar with an identity tag showing the owner's name and address. If your dog fouls on the Park, you must clean it up and dispose of it in the Council bin opposite the Park entrance, not in our recycling bins. With the exception of guide dogs, dogs are not permitted in Reception or the Shower and Toilet Block. Pets must not be left unattended in touring units, vehicles or tents. If you bring a cat or other pet, please dispose of all litter in the Council bin opposite the Park entrance. We reserve the right to require an owner to remove any dog or other pet from the Park if, in the opinion of Management, it constitutes a persistent nuisance or danger to other guests.
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Quiet hours must be respected between 10:00pm and 8:00am. Radio, music, televisions and voices must be kept at a low volume and car doors and boots should be closed quietly. General disturbance, excessive noise, antisocial behaviour or excessive drinking resulting in disturbance will not be tolerated. We do not accept bookings from party groups, including hen and stag parties.
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Charcoal or gas BBQs may be used but must be extinguished after cooking. Please ask us for bricks to support disposable charcoal BBQs and prevent damage to the grass. We provide a metal disposal bin for ash and used disposable BBQs. No fire pits or open fires are permitted on the Park.
Drones, air weapons, firearms, fireworks, crossbows, quad bikes, electric scooters, Segways, hoverboards and similar devices are not permitted on the Park.
Please observe all speed limits, parking and traffic regulations on the Park and drive with due care. For touring units and tents, car parking is either on the pitch or in a designated parking area close by. Vehicles are brought onto the Park at your own risk and we are not responsible for loss or damage except where caused by our negligence or fault. If you are towing a car or trailer, please advise us in advance; additional charges apply. Commercial or working vehicles are not permitted on the Park.
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Vehicles or touring units must not be washed on site using water from the Park standpipes. Our water is metered and we are charged for water and sewage disposal, and this cost is not included in your pitch fee. If you have booked a fully serviced pitch, please do not attach splitters to your water supply due to the risk of cross contamination. Our water pressure is high, so when using a water carrier with a float valve, please attend to any hosepipe leaks and reduce the water pressure to avoid blow-outs. We advise turning off the standpipe when you are away from the Park or during extremely cold weather.
Smoking and vaping are not permitted in Reception or the Shower and Toilet Block.
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We ask you to recycle your waste using the bins provided. Food waste should be kept separate and placed in the brown food caddy, with other recyclable waste kept clean and easy to separate. If you prefer not to recycle, please dispose of your mixed waste off site. We cannot accept items such as spoiled tents, failed inflatable mattresses, car parts, broken items, clothes or shoes and can direct you to local recycling centres for disposal.
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You are responsible for your personal possessions, vehicles and equipment while on the Park. We cannot accept responsibility for loss, damage or injury except where caused by our negligence or where we are otherwise legally responsible. If you leave personal possessions behind at the end of your holiday, we will endeavour to return them at your expense but cannot accept responsibility for them. Guests are responsible for any damage they or members of their party cause to Park property, facilities or equipment, other than reasonable wear and tear, and we reserve the right to recover the reasonable cost of repair or replacement.
The Management reserves the right to deny access or terminate the stay of any guest whose behaviour is deemed unsuitable or who seriously or persistently breaches these terms and conditions or the Park rules. Whilst every effort is made to comply with the information given, we reserve the right to alter, amend, cancel or postpone any published on-site events, facilities or amenities at our discretion.
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In the event of a complaint, please contact the Park Owners immediately by telephone on 01963 440002 or by email at longhazelpark@hotmail.com. Complaints raised only after departure cannot be dealt with once you have left the site.